Refund policy

RETURN AND REFUND POLICY — AMANTISTA

At Amantista, we want your fragrance purchasing experience to be completely satisfying. We understand how important it is to find your ideal scent, which is why we have designed our return policy to offer you total peace of mind with every purchase.

1. Return Window

We accept returns within 30 calendar days from the date of purchase. This timeframe gives you ample opportunity to evaluate your purchase with complete confidence.

2. Return Conditions

To maintain high standards of hygiene, quality, and safety for all our customers, the following conditions apply:

Eligible Items for Return:

  • Fragrances must be unopened and unused in their original packaging with sealed cellophane (if applicable).

  • The product must include all original accessories, boxes, labels, and packaging materials.

  • Valid proof of purchase is required (order number or digital confirmation receipt).

Non-Eligible Items for Return:

  • Fragrances that have been opened, tested, or used (due to strict personal hygiene and safety reasons).

  • Products missing original packaging or with packaging damaged after delivery.

  • Items marked as "Final Sale" or promotional non-refundable offers.

Special Exception: If you receive a defective or incorrect item due to an error on our part, we will accept the return even if the package has been opened. Please contact us immediately to resolve the issue.

3. Return Fees & Shipping Costs

  • No Restocking Fee: We do not charge restocking fees for unopened items that meet our return conditions.

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defective product or an error made by Amantista.

  • We recommend using a trackable shipping method to ensure your returned package reaches us safely.

4. Step-by-Step Return Process

  1. Contact Us: Email amantista.admin@gmail.com with your order number and reason for return.

  2. Receive Authorization: Our team will review your request and send return instructions along with the return shipping address.

  3. Pack the Item: Carefully pack the item to ensure it remains protected during transit.

  4. Ship the Return: Send the package via a trackable carrier service and keep your shipping receipt.

  5. Refund Processing: Once we receive and inspect your returned item, we will process your refund within 5 to 10 business days.

5. Refunds

  • Refunds will be issued back to the original payment method used during purchase.

  • The refunded amount will cover the full product price.

  • Original shipping fees are non-refundable (except in cases of defective items or store error).

  • Depending on your financial institution, it may take an additional 5 to 10 business days for the refund credit to reflect in your account.

6. Exchanges

We currently do not offer direct exchanges. If you prefer a different item, we recommend returning the original product for a refund and placing a new order on our website.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged in transit, defective, or incorrect:

  • Notify us within 48 hours of receipt by emailing amantista.admin@gmail.com.

  • Provide clear photos of the damaged/incorrect product and outer packaging.

  • Amantista will cover all return and replacement shipping costs.

  • You may choose between a full refund or a replacement item shipped to you free of charge.

Have Questions?

Our customer support team is ready to help. Email us at amantista.admin@gmail.com.